DISCREET BILLING & SHIPPING:
Your package will not mention Ballbra. It will be a package from a Post Office box from "Goto International d.o.o.”. Credit card statements will be billed from "Goto International d.o.o".
Shipping Confirmation emails: Emails are sent automatically for orders. Note: Yahoo and Hotmail accounts typically move them to the "bulk mail" folders. AOL often blocks order and shipping emails as spam, you may want to use an alternate email account or ask them for assistance receiving your emails sent from us (see below for email address) or check your Spam folders
SECURE ORDERING: Order online via our secure server.
REFUNDS & EXCHANGES: Due to the nature of our products (and to comply with country health regulations) all orders are non-refundable and non-exchangeable. If your items are by chance defective or were shipped in error, notify us immediately for an exchange authorization. We must receive the approved exchange within 15 days of purchase and within 10 days of delivery. Shipping charges are non-refundable. Once orders are entered online (an order number is generated and your card is authorized) they may not be cancelled). We do not guarantee delivery dates regardless of any comments entered with orders. No exceptions can be granted on underwear (future non-underwear products will offer refundable options).
We appreciate your feedback, comments, complaints, product requests and suggestions at Ballbra.com, send us an email and mention this site. See below for email.
Goto International d.o.o
Obala Ante Trumbica 16
21000 Split, Croatia
Back-Orders: Please verify your email address when ordering. Generally, if items are sold out, the balance of your order will be shipped and the total purchase price adjusted before billing. If items are due in our warehouse, we may email you to advise of order delays. We do not offer back-orders. All items and prices are subject to availability (stock on hand) and subject to error (we are not responsible for typographical errors including errors in printing, websites, emails etc. and reserve the right to adjust any pricing or cancel items or orders without notice).
We will ONLY SHIP TO VERIFIED BILLING ADDRESSES FOR THE CREDIT CARD; the address will be verified with your bank (different shipping address within payment area will be used if properly filled).
WE PROSECUTE CREDIT CARD FRAUD: If you require signature for delivery you must request it on the special message screen upon checkout, more specifically you must choose registered shipping order. We will not be responsible for theft or loss. Requests in the special message area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately (signature confirmation is done only when registered delivery is choosen). We reserve the right to require signature for delivery of any order and may cancel any order at our discretion. Orders may not be cancelled, however if you would like to attempt to cancel an order before shipping you may email your request (see above for email address) including your name and order number. If we are able to pull your order before processing we will accommodate your request. If you order has been processed, shipping/handling fees are non-refundable. In the event an order is returned as unaccepted or undeliverable shipping/handling fees are non-refundable.
SHIPPING: Shipping is done by discreet packaging from parent company Goto International d.o.o (Ltd.).
Current rates and shipping methods will show upon checkout when chosen. All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
You must contact us by email immediately upon receipt to report any manufacturer defects or shipping damage.
Due to manufacturing changes or improvements, packaging of products may vary from those pictured or described on our website. Colors of fabric WILL vary from those seen on your computer monitor and may vary in different dye lots. By order you accept these differences.
In the event of a dispute, including claim of non-receipt or charge-back, we may provide personal information and details of transactions to any individual or organization we deem appropriate to help resolve, prevent further abuse or bring prosecution for fraud or other charges.
We do not rent or sell your name, address, email address or other personal information although we reserve the right to do so to carefully screened companies in the future. We only use telephone numbers if we need to contact you regarding an order.
Images/Packaging: Due to manufacturing changes or improvements or other reasons, packaging of products may vary from those pictured or described on our website. Photos and images may not be duplicated.
Other terms: Although we strive for perfection, we may have typographical errors or pricing errors. We reserve the right to make corrections. By use of the site or ordering, you agree that the maximum liability of Goto International d.o.o (Ltd.) shall be the purchase price of the item and we are not responsible for inconsequential loss for any reason. Descriptive error liability.
WE PROSECUTE CREDIT CARD FRAUD. DISPUTES are sent to collections and legal. Credit card charge-backs: In the event a credit card charge is disputed as fraudulent, unrecognized, unauthorized or any other reason, we will turn the matter to our collections department. In the event the chargeback is not resolved in a timely manner we may turn the matter over to law enforcement agencies or other collection agencies and may result in additional fees due including but not limited to attorney's fees and court costs.